Remote Access Service Status
All Systems Operational

About This Site

CyberArk's Remote Access (formerly Alero)

Welcome to CyberArk Remote Access (formerly Alero) Service Status Page.

The CyberArk Remote Access service status page displays the current health of the Remote Access service. Subscribe to this page to get real time updates in case of service interruptions or outages.

If you are experiencing issues or have additional questions, contact Support.

Remote Access US Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Connector Service ? Operational
90 days ago
100.0 % uptime
Today
Mobile Service ? Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Remote Access EU Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Connector Service ? Operational
90 days ago
100.0 % uptime
Today
Mobile Service ? Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Remote Access AU Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Connector Service ? Operational
90 days ago
100.0 % uptime
Today
Mobile Service ? Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Remote Access CA Operational
90 days ago
100.0 % uptime
Today
Mobile Service ? Operational
90 days ago
100.0 % uptime
Today
Authentication Service ? Operational
90 days ago
100.0 % uptime
Today
Web Portal ? Operational
90 days ago
100.0 % uptime
Today
Connector Service ? Operational
90 days ago
100.0 % uptime
Today
Traffic Managers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We would like to inform you of scheduled maintenance on CyberArk's Remote Access service.
Maintenance will start on Sunday, February 5th 2023, at 3:30am EST and will end 6:00am EST on the following services:

• Authentication Service
• Connector Service
• Mobile Service
• Web Portal
• Traffic Managers

Estimated downtime during the maintenance period is 0-30 minutes, during which time users and vendors
may not be able to access the Remote Access portal or applications within it. Ongoing session may be disconnected.

Posted on Feb 01, 2023 - 09:24 EST
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:30 EST
Scheduled - We would like to inform you of scheduled maintenance on CyberArk's Remote Access service.
Maintenance will start on Sunday, January 29th 2023 at 3:30am EST and will end 6:00am EST on the following services:

• Authentication Service
• Connector Service
• Mobile Service
• Web Portal

Estimated downtime during the maintenance period is 0-30 minutes, during which time users and vendors
may not be able to access the Remote Access portal or applications within it.

Jan 25, 09:35 EST
Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - The announced emergency maintenance has been completed successfully. We continue to monitor the service closely as functionality returns to normal.
Jan 25, 15:29 EST
Identified - Starting January 23rd we have started seeing intermittent connectivity issues on the Remote Access .EU Data Center, affecting some of our customers.
In order to address this issue we will be performing emergency maintenance on the CyberArk's Remote Access service in .EU Data Center.
Maintenance work will commence at 19:00 GMT and will end at 22:00 GMT. An additional message will be sent prior to the maintenance start.

Estimated downtime during the maintenance period is 0-30 minutes, during which time users and vendors
may not be able to access the Remote Access portal or applications within it and ongoing session may be disconnected.

This emergency maintenance will only impact the Europe Data Center, no impact expected for US, Canada or Australia Data Centers.

Jan 25, 12:39 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 10:04 EST
Scheduled - We would like to inform you of scheduled maintenance on CyberArk's Remote Access service.
Maintenance will start on Sunday, January 22nd 2023, at 3:30am EST and will end 6:00am EST on the following services:

• Authentication Service
• Connector Service
• Mobile Service
• Web Portal

Estimated downtime during the maintenance period is 0-30 minutes, during which time users and vendors
may not be able to access the Remote Access portal or applications within it. Ongoing sessions may be disconnected.

Jan 18, 11:22 EST
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.